Project Manager Job Description
Description:
PROJECT MANAGER
Works with internal
clients to handle complex systems implementations and/or to drive
continuous process improvement. Responsible for providing
analytical services to ensure successful implementation and rollout
of all products and services (terminal, personal computer,
host-to-host, reporting and MIS). Works with clients to streamline
their programs and procedures. Demonstrates both strong technical
knowledge and professionalism to interact with the customer base.
BACKGROUND
Operations/Service
Management background or previous experience within an operating
center, customer service, fraud prevention or performance
engineering environment preferred.
Experience in work
flow analysis and redesign, continual process improvement and change
implementation.
Ability to perform
effectively in a high volume transaction environment.
SKILLS
Demonstrated project
management and leadership skills
Ability to drive
continuous process improvement
Strong customer
service orientation
Strong analytical
thinking
Effective
communication skills
Strong problem solving
skills
Ability to create and
maintain effective work teams
Strong PC skills
including: Microsoft Excel, Word and Powerpoint
Experience with
Microsoft Project, Access and Visio software desirable
Effective coaching, training and development of others
|
